How are AI features priced?

AI features are included in every plan at no additional cost. We don't charge per-token or add AI surcharges.

Yes, all our products come with robust REST APIs, webhooks, and SFTP integration options for enterprise workflows.

Where is data processed?

Data is processed securely in US-based data centers with SOC 2 Type II compliance, AES-256 encryption, and full audit logging.

Can I try before I buy?

Yes, most of our products offer free trials or free tiers so you can evaluate before committing.

What kind of support do you offer?

We offer email support for all plans, with priority support and dedicated account managers for higher tiers.

Thread Pilot - Privacy Policy

At Switch Labs, one of our main priorities is the privacy of our users. This Privacy Policy document contains types of information that is collected and recorded by Thread Pilot and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

By using our application, you hereby consent to our Privacy Policy and agree to its terms.

Trash and Unsubscribe Detection

To respect user privacy and preferences, our application checks if an email thread is in the trash or contains an unsubscribe link. If either condition is met, the thread is excluded from automated follow-up actions. This feature underlines our commitment to responsible email management.

Sending Data to Webhooks

For advanced functionality, our application can send email thread data to specified webhooks. This allows for integration with external systems or custom processing, further enhancing the application's utility. The data sent is limited to the necessary information, ensuring privacy and security.

AI Processing via Make and OpenAI

For features that require AI processing, such as AI-enabled draft replies, we initially transfer necessary email data through Make to orchestrate the workflow efficiently. Make then securely forwards this data to OpenAI's language models for processing. This chain of data transfer is designed to ensure the secure and efficient generation of the requested AI features for the user, adhering strictly to privacy and security standards.

Data Handling by OpenAI

OpenAI handles the data according to their privacy and security protocols, which are designed to protect user data. For detailed information on how OpenAI processes and protects data, please refer to the OpenAI Privacy Policy.

Make Data Handling

Make orchestrates the workflow for Thread Pilot, securely transferring necessary email data to OpenAI's language models for processing AI-enabled features. Adhering to strict privacy and security protocols, Make ensures the protection of your data in compliance with applicable data protection laws. The service uses your data solely for executing specified workflows, with a commitment to transparency in data usage, and follows clear policies for data retention and secure deletion. For more detailed information on Make's data handling practices, including their data retention policies and security measures, please review Make's Privacy Policy.

Commitment to Privacy and Security

We are dedicated to maintaining the privacy and security of our users' data throughout this process. Our team continually assesses and updates our data handling practices to ensure they align with industry standards and regulatory requirements.

Privacy Policy for Thread Pilot